Summary: Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order, 1983--- ----Arts. 9(2), 29 & 32---Constitution of Pakistan, 1973, Art. 199---Service matter---Pensionary benefits---Jurisdiction of Wafaqi Mohtasib---Bar regarding personal grievance of public servant---Effect of undertaking given before Ombudsman---Representations before President---Maintainability of constitutional petition--- Petitioner, retired employee of Telephone Industries of Pakistan, sought redress before Wafaqi Mohtasib regarding non-settlement of pensionary benefits, including cost of living allowance, restoration of commuted pension and annual increases---Chief Financial Officer of employer gave written undertaking before Mohtasib that pension issues would be resolved within 30 to 45 days, whereupon complaint was disposed of with direction for compliance---On review, Mohtasib further directed employer to place matter before Board of Directors and determine date of payment---Representation before President was dismissed on limitation, but High Court in constitutional jurisdiction set aside orders of Mohtasib and President on ground of want of jurisdiction---Federal Constitutional Court held that grievance raised by petitioner was plainly a personal service grievance relating to his employment in agency where he had served, and thus fell squarely within bar contained in Art. 9(2) of the Order of 1983---Wafaqi Mohtasib had no lawful authority to entertain such complaint or pass directions thereon, and orders passed by him were coram non judice and void ab initio---Bar of jurisdiction of Courts under Art. 29 of the Order of 1983 did not preclude interference by High Court where order of Ombudsman suffered from want or excess of jurisdiction---Dismissal of representation before President on ground of limitation did not validate inherently void order, nor did exhaustion of alternate remedy bar constitutional jurisdiction in such case---Undertaking or participation by employer before Ombudsman could not confer jurisdiction on forum expressly barred by statute, nor could doctrine of estoppel operate against law---High Court had rightly set aside impugned orders---Leave was refused and petition dismissed. Pakistan International Airlines Corporation Karachi v. Wafaqi Mohtasib and others (1998 SCMR 841); Peshawar Electric Supply Company Ltd. v. Wafaqi Mohtasib (Ombudsman), Islamabad and others (PLD 2016 SC 940); Muhammad Afzal v. Board of Revenue, West Pakistan and another (PLD 1967 SC 314); Pir Sabir Shah v. Shad Muhammad Khan, Member Provincial Assembly, N.-W.F.P. (PLD 1995 SC 66); Maulvi Aziz-ur-Rehman v. Ahmad Khan and others (2004 SCMR 1622); Multan Electric Power Company Ltd. v. Muhammad Ashiq and others (PLD 2006 SC 328); Syed Muhammad Hussain Shah v. Abdul Qayyum and others (2011 SCMR 743) rel. (a) Wafaqi Mohtasib---Jurisdiction---Service matters of employees of agency---Bar contained in Art. 9(2), Order of 1983--- Article 9(2) of the Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order, 1983 expressly prohibits Wafaqi Mohtasib from accepting for investigation any complaint by or on behalf of a public servant or functionary concerning any matter relating to agency in which he is or has been working, where grievance pertains to his personal service affairs---Such matters are to be agitated before competent fora constituted for service disputes, and not before Ombudsman. (b) Pensionary claim of retired employee---Nature of dispute--- Claim regarding recalculation of pension, inclusion of cost of living allowance, restoration of commuted portion of pension and grant of annual increases is a personal grievance arising out of service and retirement benefits---Such dispute falls within exclusionary clause of Art. 9(2) of the Order of 1983. (c) Order passed without jurisdiction---Effect--- Any order passed by Wafaqi Mohtasib in a matter expressly excluded by Art. 9(2) is without lawful authority, coram non judice and void ab initio---Such order cannot be sustained irrespective of merits of underlying claim. (d) Article 29, Order of 1983---Bar of jurisdiction of Courts---Scope--- Statutory bar against challenge to action or order of Wafaqi Mohtasib does not oust constitutional jurisdiction of High Court where impugned order suffers from want or excess of jurisdiction, is coram non judice, or has been passed in violation of law---In such cases, judicial review under Art. 199 of the Constitution remains available. (e) Representation before President under Art. 32, Order of 1983---Dismissal on limitation---Effect--- Dismissal of representation on technical ground of limitation does not amount to affirmation of impugned order on merits, nor does it cure inherent jurisdictional defect in original proceedings---Even a decision on merits cannot validate an order that is a nullity for want of jurisdiction. (f) Alternate remedy---Exhaustion of statutory recourse---Whether bars writ jurisdiction--- Availability or even exhaustion of alternate statutory remedy does not operate as absolute bar to constitutional jurisdiction where impugned order is ex facie contrary to statute or passed without jurisdiction---High Court remains competent to correct such illegality. (g) Undertaking before Ombudsman---Consent, waiver or acquiescence---Effect on jurisdiction--- Jurisdiction is creature of statute and cannot be conferred by consent, waiver, acquiescence, silence, participation or undertaking of parties---An employer’s written undertaking before Ombudsman to resolve employee’s grievance cannot validate proceedings before a forum expressly barred by law from entertaining such matter. (h) Estoppel against statute---Non-application of doctrine--- Doctrine of estoppel does not operate against statute---No concession or conduct of parties can override express prohibition contained in Art. 9(2) of the Order of 1983. (i) Undertaking given before incompetent forum---Remedy--- Although undertaking given before Wafaqi Mohtasib cannot cure lack of jurisdiction, aggrieved person may, if so advised, agitate effect of such undertaking before a competent forum in accordance with law. Leave refused; petition dismissed.